FAQ
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FAQ

FAQ

Do you support the after-sales services?

Of course, we always believe services are the essential point to satisfy the customers.We provide a one-year warranty. If you have any operational questions during operation,you can contact us, and we will ask professional technicians to give you guidance.We will also provide some knowledge about product maintenance to extend the product cycle.

How long can you reply inquiries?

Within 24 hours. We workers will try our best to serve you and answer your questions patiently.Whether you are experienced or just starting, we will help you solve your problems from a professional perspectiveso that you can receive the most satisfactory service in YQ.We are appreciated you can contact us via the phone or other social apps. We are always here for you.

Can we visit the factory?

Yes,we sincerely invite you to visit our factory. In this way, you can see that we treat each process in accordance with strict procedures and operations.We always know quality is our company’s life.We control quality in every step from incoming material to the last packing.Besides, we will provide Hangzhou or Shanghai travel fees.

What is the terms of payment and the delivery time ?

We accept many methods of payment, including Western Union,T/T,L/C,D/A,D/P,MoneyGram and so on.Normally 45 days after confirmed order.30days could be available in low season for some items(during May to July), and 65 days during new year and hot season(Jan to March).

Do you accept the customized order?

Yes, we can make chains and sprocket according to your drawing or prototypes.Besides, the experienced personnel at YQ can be of great assistance to you in identifying,pricing, and manufacturing gears and sprockets that are worn out, broken or of unknown specification for some other reason.In addition, we can do the heat treatment, hardened teeth, oxidization, zincification and other surface treatment according to your requirement.

Where are you located?

HANGZHOU OFFICE:Room 1310,Taotiandi Buliding 2,Jianggan District,Hangzhou City ,ZhejiangApproximately 5minutes from Hangzhou East train Station, 30minutes from Hangzhou airport.We can be reached at:Tel: 0086-18667944319/18858579590 and 83081255 and Nik@ChinaTransmissions.comFACTORY LOCATION:No.327,North Zhenxing road,Sanjie town, Shengzhou City,Zhejiang,China.